We are recruiting a Premium Account Development Manager for our client who is one of the UK's leading and award-winning independent holiday cottage rental providers. Their latest expansion sees the need to recruit a Premium Account Development Manager to join their fast-paced, vibrant Operations department, working closely with a whole host of professionals in their Managed Services, Reservations, Web Chat and Owner Performance teams to deliver a gold-standard level of customer service to their owners and customers alike.
The role of Premium Account Development Manager is a highly autonomous role which will require the individual to support, manage and grow their high value and most profitable owners by delivering exceptional service and pro-active account management.
The role requires the creation and delivery of Joint Business Plans plus the ability to quickly form trusting and mutually beneficial commercial relationships with their owners for long term growth. The delivery of OKRs and strategy plans are the key to success in this challenging and commercially focused role.
The Premium Account Development Manager must have proven key account management experience with an excellent history in delivering results and industry leading customer service. The role requires high levels of self-motivation and energy, the ability to influence stakeholders at all levels internally and externally, robust problem solving capabilities and excellent conflict resolution skills.
The role will include time spent visiting owners across the UK (predominantly in the north of England and Wales) and significant time speaking to owners via conference call. This will also require a minimum of one day per week in head office liaising with internal departments. In return, our client is offering a competitive salary and very generous benefits package, including; pension, private medical cover, a bonus scheme and plenty of wellness extras!