SALES & MARKETING RECRUITMENT AGENCY NORTH WEST

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Premium Account Development Manager

We are recruiting a Premium Account Development Manager for our client who is one of the UK's leading and award-winning independent holiday cottage rental providers. Their latest expansion sees the need to recruit a Premium Account Development Manager to join their fast-paced, vibrant Operations department, working closely with a whole host of professionals in their Managed Services, Reservations, Web Chat and Owner Performance teams to deliver a gold-standard level of customer service to their owners and customers alike.

The role of Premium Account Development Manager is a highly autonomous role which will require the individual to support, manage and grow their high value and most profitable owners by delivering exceptional service and pro-active account management.

The role requires the creation and delivery of Joint Business Plans plus the ability to quickly form trusting and mutually beneficial commercial relationships with their owners for long term growth. The delivery of OKRs and strategy plans are the key to success in this challenging and commercially focused role.

The Premium Account Development Manager must have proven key account management experience with an excellent history in delivering results and industry leading customer service. The role requires high levels of self-motivation and energy, the ability to influence stakeholders at all levels internally and externally, robust problem solving capabilities and excellent conflict resolution skills.

The role will include time spent visiting owners across the UK (predominantly in the north of England and Wales) and significant time speaking to owners via conference call. This will also require a minimum of one day per week in head office liaising with internal departments. In return, our client is offering a competitive salary and very generous benefits package, including; pension, private medical cover, a bonus scheme and plenty of wellness extras!



Role:

The role of Premium Account Development Manager is a highly autonomous role which will require the individual to support, manage and grow our clients high value and most profitable owners by delivering exceptional service and pro-active account management.

The role requires the creation and delivery of Joint Business Plans plus the ability to quickly form trusting and mutually beneficial commercial relationships with their owners for long term growth. The delivery of OKRs and strategy plans are the key to success in this challenging and commercially focused role.

The Premium Account Development Manager must have proven key account management experience with an excellent history in delivering results and industry leading customer service. The role requires high levels of self-motivation and energy, the ability to influence stakeholders at all levels internally and externally, robust problem solving capabilities and excellent conflict resolution skills.



Core Accountabilities:

Reporting to the Head of Operations, the Premium Account Development Manager will be highly autonomous and target driven, ensuring our clients owners receive the ‘best in class’ customer service and excellent performance growth year on year.

The post-holder may be called upon to provide support to other sections within Operations team. Movement between areas within the team may take place at appropriate intervals in accordance with professional development and business needs.

•       Full account management responsibility for the most profitable owners – including performance and adherence to contracted terms

•       The creation, management and delivery of Joint Business plans for all owners – in line with IPB, BPP, NCPP and profit targets set by the business

•       Responsible for all reporting including individual accounts and group view– with a constant review of tracking against OKRs and escalation of risks with solutions to deliver targets

•       Creation and delivery of presentations to owners on performance and projects in line with company brand guidelines

•       Creation and completion of monthly call plans in line with OKRs and with sign off from Head of Operations

•       Accountable for the delivery of all projects to owners that impact premium accounts

•       Internal communication across all touch points and departments to ensure owners receive information in full and on time

•       Creation and delivery of monthly report on performance and projects to Head of Operations

•       Continuous analysis of performance and processes to improve and grow the Premium Account portfolio

•       Focus on new business opportunities and delivery in line with OKRs

•       Creation of monthly journey plans to ensure meeting target volumes are reached and achieved within budget

•       Ownership of all operational issues impacting premium accounts – including taking accountability for resolution in timely and satisfactory manner

•       Attend departmental meetings.

•       Be responsible for your own health & safety and that of your colleagues, in accordance with the Health & Safety at Work Act (1974) and relevant EC directives.

•       Work in accordance with the Data Protection Act (1998) and to ensure all new systems are reported to the Data Protection Officer.



Key Performance Indicators:

•       Achieve churn target

•       Increase bookings and revenue by +5%

•       Increase property portfolio by 10 in year one

•       Increase Owner NPS by +10%

•       Deliver all projects within ROI targets

•       Attendance is managed in line with Company guidelines


 

Essential Experience:     

•       Previous Key Account Management experience and delivery of Joint Business Plans

•       Excellent commercial awareness

•       Proven track record of driving results across multiple accounts

•       Experience in successful negotiation with high value accounts

•       Excellent time management skills

•       Conflict resolution experience

•       Advanced communication skills including presentation experience to customers and internal departments

•       The ability to influence and persuade both internal and external stakeholders

•       Optimal journey planning and diary management experience

•       Highly skilled in Excel, PowerPoint, Word and Outlook

 


Desirable Experience:

•       Full P&L accountability experience

•       Project management skills



Personal Attributes:

•       Excellent communication skills - using both written and verbal

•       Effective team player

•       High degree of emotional intelligence

•       Ability to plan & organise, balance & prioritise a broad range of tasks

•       Engaging

•       Attention to detail

•       Self-motivated

•       Ability to work to deadlines

•       Positive and proactive attitude

•       Cross functional working

•       Confidentiality at the highest level

•       Be results driven

•       Motivated and enthusiastic

•       Approachable

•       Flexible and reliable approach

•       Be calm under pressure

•       Good decision making ability

•       Analytical skills and competent IT skills in main disciplines



What goodies will you get?

Competitive salary

Pension plan

Private medical cover available

Bonus scheme in place at all levels

Subsidised parking

Childcare vouchers

Death in Service payment

Subsidised park and ride passes

Enhanced Maternity and Paternity pay Long service awards - cash payments

Staff discount on holidays

Free worldwide travel insurance (including family members)

Wellness extras, including free annual flu jabs, reflexology sessions and free fruit supplied in the office

If you feel that this could be the right role for you then apply now and we’ll be in touch.

  • Date Posted:
    3rd October 2019
  • Location:
    Chester
  • Salary:
    £35,000

To discover more, please get in touch...