Multilingual Account Coordinator

Our client is looking for an Account Coordinator to manage e-commerce accounts. As Account Coordinator, you must have previous Account Management, Customer Service, Sales and Marketing experience as well generating new business and bring an enthusiastic proactive approach to developing a portfolio of accounts. They must bring an enthusiastic proactive approach to developing these customers. It is a role that requires exceptional customer focus and an individual who continuously looks for improvements on behalf of our clients’ customers. As Account Coordinator, you will be proactive and enthusiastic about your work whereby you can add real value to a team as they continue to grow and expand into new market sectors. This is a fantastic opportunity to join a forward thinking and evolving organisation that offers the scope for personal progression and long-term development. The client is looking for Mandarin, Japanese, Spanish or Korean speaking applicants


The role will primarily be office based but will require occasional site visits. The role will be defined by the customer’s and business requirements and you must be able to adapt as the account grows and develops.

Upon completion of a probationary period, the candidate would be eligible for target based monthly incentive. The company seeks to reward effective, conscientious individuals for the contribution to sales growth.

Key Responsibilities:

  • Taking responsibility for a selection of key customers, duties will include.
  • Managing a portfolio of customer accounts
  • Generate new business
  • Handling customer queries and offering excellent levels of customer service
  • Maximising revenue by exploring all sales opportunities
  • Processing sales orders and credits
  • Recording and maintaining customer information through Excel
  • Using CRM system to proactively contact customers
  • Working towards sales targets and set KPI’s
  • Playing a Key role as part of a small team
  • Occasional travel to trade and consumers shows and customer.
  • Working on translations

Essential Skills:

  • Self-motivated and driven
  • High level of verbal and written communication skills
  • Have the desire to grow the role and deliver exceptional service
  • Previous experience of working within a customer care or sales environment.
  • Attention to detail
  • Strong telephone skills
  • Strong organisation skills
  • Computer literate with good working knowledge of Excel
  • Ability to work as a part of a team
  • Language skills would be a plus for this role and knowledge of additional languages (Mandarin, Japanese, Spanish or Korean

If you feel that this could be the right role for you then apply now and we’ll be in touch.

  • Date Posted:
    5th March 2019
  • Location:
  • Salary:
    £21,000 plus £3,900 OTE

To discover more, please get in touch...