RECRUITMENT CONSULTANCY BASED IN CHESTER!

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Customer Service Consultant

Due to continued growth our client who is one of the UK's leading and award-winning independent holiday cottage rental providers is looking for a Customer Support Consultant to join their rapidly growing team in Chester. As Customer Support Consultant, you will be responsible for communicating with Customers/Property Owners daily, answering queries and aiding in driving appropriate questions online. Our client offers a good salary, bonus, company benefits including pension, medical insurance, enhanced maternity and paternity, holiday discount and wellness extras along with personal progression and development. This is an exciting opportunity for someone looking to progress in their career and to become a key part of a rapidly growing business in a vibrant and fun working environment.

This role will be working on a shift rota basis, which will include some weekends.   


The Role:

Customers/Property Owners daily, answering queries and aiding in driving appropriate questions online

The role requires a proactive approach to dealing with customers whilst having an in-depth knowledge of processes and supporting customers and owners through the online process

The role involves ensuring that every customer contact maximises income per booking, that the quality of the contact exceeds customer expectations and that all Company procedures are adhered to. 

The Customer Support Consultants must have a previous track record in dealing with customer enquiries over the telephone and via email.


Key Responsibilities;

  • The Customer Support Team may be called upon to provide support to other areas within the business, dependent on business needs
  • To deliver outstanding customer service on every call and going the extra mile for our customers
  • To resolve customer/owner issues in a timely manner and in line with the overall Company Guidelines
  • Feeding back to Reservations/Customer Service/Ops Team Manager’s on opportunities to enhance the customer experience
  • Feeding back to Reservations/Customer Service/Ops Team Manager’s on opportunities to improve processes
  • To adhere to all Customer Support Team and Company procedures
  • Effective communication with customers, both internal and external
  • To meet all call SLA’s


Essential Experience:      

  • Previous customer service experience gained within a similar role
  • Positive and dynamic approach to customers
  • Skills in negotiating
  • Excellent communication skills
  • Ability to recognise improvement areas and share these
  • IT literate
  • Empathetic approach
  • Quick thinker
  • Excellent written and verbal skills
  • Attention to detail
  • Patient and diligent approach
  • Commercial acumen


Desirable Experience:     

  • Previous travel experience
  • Experience working in a call centre environment


Personal Attributes:

  • Results Driven
  • Motivated and enthusiastic
  • Attention to detail
  • Creative
  • Punctual and reliable
  • Strong team player
  • Customer focused
  • Keen negotiator
  • Work under pressure
  • Organisational skills
  • Excellent written skills


Benefits:

  • 33 days’ holiday (including bank holidays)
  • An additional day off during the week of your Birthday
  • Annual bonus scheme
  • Staff pension
  • Private Medical
  • Death in Service payment
  • Subsidised park and ride passes
  • Enhanced Maternity and Paternity pay
  • Long service awards - cash payments and increases in holiday allowances
  • Staff discount on cottage holidays
  • Free worldwide travel insurance (including family members)
  • Wellness extras, including free annual flu jabs, reflexology sessions and free fruit supplied in the office 

 


If you feel that this could be the right role for you then apply now and we’ll be in touch.

  • Date Posted:
    11th January 2019
  • Location:
    Chester
  • Salary:
    £16,500

To discover more, please get in touch...